Amount deducted but not added in NuCash account

My amount has been deducted but the funds are not added in the NuCash account? 

We sincerely apologise for any inconvenience.
You will receive your money within one day for NEFT, RTGS, IMPS, or same bank transactions. It may take up to 5 days to receive your money back for UPI and Card transactions.

Still, if you are not pleased, please contact us.